Privacy Policy

Last Updated: June 14, 2026

Welcome to ChargeNest24. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and share your information when you visit our website, create an account, make a purchase, contact us, or otherwise use our services.

ChargeNest24 operates this website and online store, including all related products, content, features, and services (collectively, the "Services"). Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to customers worldwide.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Information We Collect

We may collect the following categories of personal information:

• Contact information, including your full name, billing address, shipping address, email address, and telephone number.
• Payment information, including payment method details, transaction information, and payment confirmations. Payment information is processed securely through our payment providers and is not stored directly by ChargeNest24.
• Account information, including login credentials, preferences, and account settings.
• Order and transaction information, including products viewed, items added to cart, purchases, returns, exchanges, and order history.
• Communications, including messages, inquiries, reviews, feedback, and customer support requests.
• Device and technical information, including IP address, browser type, operating system, device identifiers, and internet connection information.
• Usage information, including website activity, pages viewed, time spent on pages, products viewed, and interactions with our website.

How We Collect Information

We collect information directly from you when you place an order, create an account, subscribe to newsletters, contact customer support, submit reviews, or otherwise interact with our services.

We also collect information automatically through cookies, analytics tools, advertising technologies, and similar tracking technologies when you browse our website.

Additionally, we may receive information from Shopify, payment processors, shipping partners, marketing providers, analytics providers, and other service providers who assist us in operating our business.

How We Use Your Information

We use your personal information to:

• Process and fulfill orders.
• Provide customer support.
• Manage customer accounts.
• Process payments and prevent fraud.
• Arrange shipping and delivery.
• Process returns, exchanges, and refunds.
• Improve our products, services, and website functionality.
• Personalize your shopping experience.
• Send order updates and service-related communications.
• Send promotional and marketing communications where permitted by law.
• Analyze website performance and customer behavior.
• Protect our website, customers, and business from fraud, abuse, and unauthorized activities.
• Comply with legal obligations and enforce our terms and policies.

Sharing of Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide services, including:

• Shopify and related service providers.
• Payment processors.
• Shipping and fulfillment partners.
• Customer support providers.
• Marketing and advertising partners.
• Analytics providers.
• Legal and regulatory authorities where required by law.

We do not sell your personal information to third parties.

Third-Party Advertising and TikTok Pixel

ChargeNest24 uses TikTok Pixel and similar advertising technologies to understand how visitors interact with our website and to improve the effectiveness of our advertising campaigns.

Through these technologies, certain information may be collected and shared with TikTok, including:

• Full name
• Email address
• Phone number
• City, postal code, state, and country
• IP address
• Device and browser information
• Website activity and purchase behavior

This information may be used for:

• Conversion tracking
• Audience matching
• Retargeting
• Personalized advertising
• Marketing analytics
• Campaign optimization

TikTok processes personal information according to its Privacy Policy. You can learn more by visiting:

https://www.tiktok.com/legal/privacy-policy

You may manage advertising preferences through your TikTok account settings and applicable privacy controls available in your region.

Shopify and Third-Party Services

Our website is hosted by Shopify. Shopify may collect and process personal information necessary to provide and improve its services. Information submitted through our store may be processed by Shopify and its service providers in accordance with Shopify's privacy practices.

We may also use trusted third-party services for payment processing, shipping, analytics, marketing, and customer support. These providers only receive information necessary to perform their services.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to improve website functionality, remember preferences, analyze website performance, and provide personalized advertising.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including:

• Access to your personal information.
• Correction of inaccurate information.
• Deletion of personal information.
• Restriction of processing.
• Objection to certain processing activities.
• Data portability.
• Withdrawal of consent where processing is based on consent.
• Opting out of marketing communications and targeted advertising.

To exercise your rights, please contact us using the details provided below.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

International Data Transfers

Your personal information may be transferred to, processed, and stored in countries outside your country of residence. When required, we implement appropriate safeguards to protect personal information in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. Updated versions will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us:

ChargeNest24

Email: support@chargenest24.com

Address: Professorsgatan 8B 215 53 Malmö Sweden

We will respond to privacy-related inquiries as required by applicable law.