Return & Refund Policy

Last Updated: June 2026

At ChargeNest24, customer satisfaction is our priority. This Return & Refund Policy explains your rights and our procedures regarding returns, refunds, replacements, and cancellations.

1. 30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging with all included accessories.

• Proof of purchase is required.

• Return requests must be submitted within 30 days of delivery.

2. How to Request a Return

To start a return, contact us at:

support@chargenest24.com

Please include:

• Order number

• Full name

• Reason for return

• Photos or videos if the item is damaged, defective, or incorrect

Once approved, we will provide return instructions.

Returns sent without authorization may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Provide clear photos or videos showing the issue.

Upon verification, we may offer:

• A replacement

• A partial refund

• A full refund

at our discretion depending on the circumstances.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item is defective

• The item arrived damaged

• The wrong item was shipped

For approved quality-related claims, ChargeNest24 may cover return shipping costs or provide a replacement without requiring a return.

We recommend using a tracked shipping service when returning items.

5. Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products

• Gift cards

• Downloadable digital products

• Items showing signs of misuse or intentional damage

• Products returned without significant components or accessories

6. Refunds

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.

• Processing normally takes 5–10 business days.

• Financial institutions may require additional time before funds appear in your account.

If you have not received your refund after 15 business days from approval, please contact us.

7. Lost Packages

If your order is confirmed lost during transit, we will provide either:

• A replacement shipment, or

• A full refund

Customers should contact us if tracking has not updated for an extended period or if the package has not arrived within the estimated delivery window.

8. Order Cancellation

Orders may be cancelled before fulfillment begins.

Once an order has been processed or shipped, it cannot be cancelled and must follow the return process described in this policy.

9. European Union Customers – Right of Withdrawal

If you are located within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order without providing a reason.

To exercise this right:

• Notify us at support@chargenest24.com within 14 days of delivery.

• Return the item within 14 days after notifying us.

• The item must be unused and returned in its original packaging.

Customers are responsible for return shipping costs unless otherwise required by applicable law.

Refunds will be issued after the returned item is received and inspected.

Certain products may be excluded from withdrawal rights where permitted under applicable law, including customized products and certain sealed hygiene products once opened.

10. Shipping Delay Protection

Orders are processed within 1–3 business days.

If your order is significantly delayed beyond the estimated delivery timeframe and is confirmed lost or undeliverable, we will offer a replacement or full refund.

Delivery estimates are not guarantees and may be affected by customs processing, carrier delays, weather conditions, public holidays, or other circumstances beyond our control.

11. Fraud Prevention

ChargeNest24 reserves the right to investigate claims involving suspected fraud, abuse, chargeback misuse, or false damage reports.

Customers may be asked to provide supporting evidence before a refund, replacement, or claim is approved.

12. Contact Information

For all return and refund inquiries:

Email: support@chargenest24.com

We aim to respond within 24–48 business hours.